Returns and Cancellations
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
Some items may not be eligible for a return, such as equipment, bags with direct food contact applications or custom packaging. Before placing your order, please contact our Service Team to find out if your item is able to be returned.
Exchanges requested within 30 days will be shipped once the original item is received back into our warehouse. If an exchange is needed sooner and cannot wait for the return it will be billed at the current price. Once we receive the original item back a refund will be processed . Return shipping is the buyer’s responsibility. Prior authorization is required for all exchanges.
All cancellations will need to be in writing and sent to [email protected]. If your order has left our warehouse, it will be subject to the restocking fees mentioned above.
Any refund issued on a cancellation will not include shipping charges if the order has left our facility.
Due to the high levels of variation of product attributes and manufacturing processes, the images you see on our website might not be an exact match of the description and/or title of the product.
Any mention of the processing of an order does not refer to any carrier/shipping transit times. Order processing directly refers to when Sapacool receives your order and prepares it for shipment. If you receive an email, or have a conversation with us, that mentions your order has been processed, this does not mean that it has left our facilities.
Upon placing an order, you will receive a series of automated emails that keep you updated on your order status, as well as providing a link to your customer account for order tracking or other important information. Most orders are processed within 1 business day of the order being received. Shipping generally happens within 24-48 hours from order processing time. Expedited shipping starts from when the product ships not when the order is placed. Expedited shipping is not guaranteed by UPS at this time.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
We will ship your product as it becomes available and we process all incoming orders within 24 hours. Although we cannot guarantee same day shipment, orders typically ship the same day if ordered by 2:00PM CST, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Free Shipping Promotions
All free shipping promotions if applicable are noted on each item and are for 7-10 day GROUND SERVICE only. All orders with Free Shipping Promotions will have ground shipping, sent “Best Way” (carrier to be decided at the time of shipment). Any expedited services, including 2-Day and Overnight shipments, will be at the customer’s expense and sent via the carrier they specify.
Shipping Times & Expectations
Ground shipping orders can take approximately 7-10 business days, depending on the carrier, however most customers get their purchases much sooner. Expedited shipping (Next Day, 2-Day and 3-Day) are calculated on business days and will not deliver on the weekend.
Currently, orders are not processed or shipped on Saturday or Sunday. We cannot guarantee when an order will arrive, however we will provide you with online tracking information for all orders.
Any address corrections that are made will incur a fee to update with our parcel or freight carrier. All fees will be passed on to the customer and will need to be paid at the time of adjustment or as soon as we are made aware of the fees.
Consider any shipping or transit time offered to you by sapacool.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by weather, shipping companies, or product availability.
We apologize for any inconvenience this may cause but we cannot ship to PO Boxes at this time.
LTL (Freight) Shipments
Any shipments via LTL which incur accessorial fees at the time of delivery will be passed on to the customer. This includes orders that qualify for free shipping. You will be notified if this charge becomes necessary.
In the event a product is listed at an incorrect price or description, due to typographical error or error in pricing information received from our suppliers, our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. sapacool.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Please click here to download our Credit Application.
CREDIT TERMS AND CONDITIONS
For the purpose of establishing and maintaining credit, the statements and information provided in and with this application are completely accurate, full, true, and correct. Applicant unconditionally authorizes Sapacool to make inquiry into, to request, and to receive any information concerning character, general reputation, financial or credit status from creditors or financial institutions which GPS deems relevant for the granting and collection of the proposed indebtedness and the Applicant authorizes any creditor or financial institution to divulge such information to GPS without any liability whatsoever.
Applicant understands that GPS will rely on the accuracy of any information set forth in and with this application and all information obtained in determining whether to extend credit.
Applicant understands and agrees that payment in accordance with agreed upon terms is not contingent on Applicant’s receipt of payment from any other party for goods or services provided by GPS.
GPS reserves the right to not extend credit to the Applicant or to withdraw credit at any time at GPS’s sole discretion, without notice to Applicant.
Applicant hereby warrants and represents that the information furnished to GPS under this Application and any other financial statements and/or information furnished in connection herewith, is accurate, true, correct, complete, and that this information is being furnished to GPS for the purpose of inducing GPS to extend credit to Applicant, and understands that GPS intends to rely upon such information.
Applicant represents and warrants that it is solvent, generally able to pay its debts as such debts become due, and has capital sufficient to carry on its business, and timely pay for the goods ordered from GPS.
Applicant understands and agrees to promptly disclose in writing to GPS, any material change (more than five (5%) percent of its net worth and/or gross sales from the previous Calendar year) in the Applicant’s financial condition and or any other information provided herein, including, but not limited to, change of more than 25% of ownership, either directly or indirectly, address or telephone number.
Applicant understands that GPS will retain this Application whether or not it is approved. Applicant’s Principals hereby authorize GPS to check from time to time, in GPS’s sole discretion, Applicant’s Business and its Principal’s personal credit history and trade, bank and personal references (whether or not it is listed in this Application) for customary credit information. A copy (Xerox. carbon photograph, act,) of this authorization and signature(s) of the undersigned, shall be deemed to be the equivalent of the authorization which can be used as such to confirm the Information contained on this Application, including, but not limited to, sending a copy hereof to the trade, bank and personal references, and GPS may release any information obtained to other creditors regarding Applicants credit experience with GPS, without any liability of any kind whatsoever.
THE UNDERSIGNED IS EXECUTING THIS APPLICATION IN HIS/HER CAPACITY AS AN OFFICER/OWNER OF THE COMPANY AND DOES HAVE THE AUTHORITY TO AGREE TO THE TERMS AND CONDITIONS STATED IN THE APPLICATION.
SEVERABILITY. In the event that any paragraph of this Agreement is declared by a court of competent jurisdiction to be void, such paragraph shall be deemed severed from the remainder of this agreement and the balance of this Agreement shall remain in full force and effect.
ATTORNEYS FEES. The prevailing party shall be entitled to attorney’s fees in any action or proceeding of any kind whatsoever, arising out of this agreement and/or in any action or proceeding to enforce a judgment based on a cause of action arising out of this agreement.
Further, if any litigation is threatened and/or commenced between the parties or their personal representatives arising out of and/or concerning and/or related to any provision of this Agreement, or the assertion and/or protection of any issue, interest, rights and duties of any person in relation thereto, whether or not litigation is actually initiated, the prevailing party or parties shall be entitled, in addition to other relief as may be granted, to the actual sum expended by said party for their attorney’s fees in either prosecuting and/or defending such threat and/or actual litigation and/or mediation and/or settlement efforts including but not limited to pre-litigation, litigation, trial, post judgment collection, appellate, and Bankruptcy legal fees and costs, involving the litigation of any and all Bankruptcy and/or insolvency proceedings of any kind whatsoever, including but not limited to non-core or core proceedings related to, arising in or arising under, in any manner whatsoever, the Bankruptcy Code.
FURTHER ASSURANCES AND COOPERATION. Whenever reasonably requested by the other party, each party shall execute, acknowledge, and deliver all further conveyances, agreements, confirmations, invoices, sales receipts, satisfactions, releases, powers of attorney, instruments of further assurance, approvals, consents, and all further instruments and documents as may be necessary, expedient, or proper to complete any conveyances, transfers, sales, and agreements covered by this Agreement, and to do all other acts and to execute, acknowledge, and deliver all requested documents to carry out the intent and purpose of this Agreement.
The parties hereby acknowledge and agree that any failure to provide the reasonably requested documentation and/or cooperation within five days of a written request shall be deemed a material breach of this agreement.
NO INTERPRETATION BASED ON DRAFTING. This Agreement shall not be interpreted or construed against any of the parties because that party or a representative of that party drafted this Agreement or participated in the drafting of this Agreement. The parties agree that this is a jointly drafted agreement.
OPPORTUNITY TO RETAIN OWN COUNSEL. Each of the parties agrees and represents that they have been represented by their own counsel with regard to execution of this Agreement; or that, if acting without counsel, they have had adequate opportunity and have been encouraged to take advice of their own independent counsel prior to execution of this Agreement.
FAXED OR EMAILED SIGNATURE CONSTITUTES AN ORIGINAL. All parties agree that a signed faxed or emailed version of this Agreement shall be deemed to be an original, and shall have the same force and effect as an original of a manually signed Agreement.
ACCEPTANCE AND APPROVAL. Signing the Global Plastic Supply credit application indicates the Applicant’s acceptance of the terms and conditions set forth herein. This person attests to have the authority to agree to the terms and conditions stated in the application.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property ofSapacool, Copyright RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Privacy on Other Web Sites